In-state (NC) Delivery
For most in-state (NC) deliveries, deliveries will be made by our own truck fleet. Please allow approximately 1-2 weeks for delivery once your items have arrived at our showroom from the manufacturer. Please remember to inspect all items upon delivery and note any damage at the time of delivery. This is very important. Due to our manufacturers’ timing restrictions, we may be unable to assist you if we are notified of damages after the fact; likewise, you may incur additional costs if our delivery drivers must return to your home, depending upon your location. Please note that the above applies only to damages; manufacturer defects are covered under warranty. See section below for terms and conditions.
For in-state purchases and deliveries, 7.75% NC Sales Tax is applied to all purchases.
Local pick-up also is available at our Raleigh showroom. Please call ahead: 919-789-9111.
For out-of-state orders, allow 4-8 weeks for scheduling from the time your items arrive at our warehouse from the manufacturer, depending upon your location and our carriers’ schedules. As a general rule of thumb, delivery scheduling for more rural/remote areas will take longer than delivery to metropolitan areas.
FedEx Freight items, such as vanity sinks and smaller items, may take up to 2 weeks for delivery.
Defective Items & Other Circumstances
Defective items will be replaced or replacement parts will be supplied accordingly.
All items are inspected for damage prior to shipping.
Upon delivery, customers MUST inspect items for damage before signing the delivery receipt with the freight carrier; all damages must be noted on the original Bill of Laden. Claims for damaged goods will NOT be accepted after delivery. Refunds and/or replacements also will NOT be provided after delivery.
Please double check all measurements before purchase. Returns are NOT accepted in the case that the purchased item does not fit in the desired location.
If you are not able to be present for delivery, it is your responsibility to inform the person accepting the delivery of these policies.
Have questions? Call us at 919-789-9111, or click the button below.